Freedom. Performance.

Our business model is not focused on distributing or selling IT products directly, but on providing high quality professional and product related services straight to IT manufacturers.
We can simply act as an independent service provider without competing with our clients’ business partners (distributors, resellers, system integrators).
Our service network provides hardware implementation, warranty services (bring-in, pick-up and return), extended on-site maintenance services, software support, remote assistance and logistics hub for spare parts distribution.

Advantages for manufacturers

One service network with the same quality level in all Romanian counties
Support for manufacturers’ local sales teams regarding county projects
Service hub structure organized especially to support manufacturers’ sales partners
Direct promotion and selling of manufacturers’ service packs - Top up selling system
2nd tier partners network expansion possibility (no sales competition)
Direct contact and flexibility in resolving escalated end user cases with local manufacturer branches
Our company has already built awareness among end-customers and retail chains, in the consumer notebook business sector, due to our high quality projects

In and out of warranty service and maintenance for IT&C products; warranty certificates extension in compliance with the manufacturers’ policies
Collect and Return logistic services; on-site repair and remote management services
Integrated software and hardware Help Desk support
Service Level Agreements; Life Cycle Management for IT&C products
Security services: CCTV (closed circuit TV), anti-intrusion warning, fire alarms, electrical warning systems; access control systems
Cable structure services for data, video and voice, VPN (Virtual Private Networking) systems, network and local printer installation and support

Relevant experience by working as a service provider for more than 300 sales partners, which represent the top IT manufacturers, including all major retail chains (Metro, Carrefour, Altex, Flanco, Domo, Cora, Auchan, Mercator, Tempo, CT Retail, Big Bang, Win Win etc.)
Modern network and points of contact for escalations with over 400 local retail stores
Technical and legal support for all partners and retailers regarding specific country conditions